About Us / Our Mission & Values
At Veterans Healthcare Staffing UK, our mission is not simply to fill vacancies.
Every staffing request ultimately affects a person receiving care, treatment or support. That is why we want the healthcare professionals we supply to have not only the appropriate qualifications, experience, training and competencies, and professional registration where required, but also the values, behaviours and attitude we would expect for our own families.
Our approach brings together three connected frameworks:
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Right Person. Right Skills. Right Setting. Right Match.
These principles come from the established Veterans Healthcare approach, where PRIDE, the 6Cs and The M.U.M. Test work together rather than operating as separate or competing sets of values.
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Our mission is to strengthen healthcare workforces by connecting organisations with safer-recruited, compliance-checked and appropriately competency-matched healthcare professionals.
We aim to create meaningful opportunities for healthcare professionals while helping organisations find people who are appropriate for the role, setting and people they will support.
We do not want to ask only:
“Who is available?”
We also ask:
“Who is right for this person, this role and this setting?”
Right Person. Right Skills. Right Setting. Right Match.
Our PRIDE values are the foundation of our approach.
They influence how we recruit people, how we treat healthcare professionals, how we work with client organisations and, ultimately, the standard we expect for people receiving care and support.
Our established PRIDE values are:
P
See the person, not simply the task.
Behind every staffing requirement is a person.
We expect healthcare professionals to recognise people’s individual needs, preferences, routines, choices, communication and what matters to them.
Person-centred practice means avoiding a one-size-fits-all approach and recognising that every individual is different.
You are a human being. Not a list of tasks.
R
Work with people, not simply for them.
Where relevant to the person’s needs and the professional’s role, support should encourage people to maintain or regain skills, confidence and ability.
Rather than automatically taking over, healthcare professionals should recognise what the person can safely do and support them to participate.
Doing with, not for.
I
Choice. Control. Independence.
People should be supported to retain as much choice, control and independence as safely possible.
Good support should not unnecessarily create dependency.
We value professionals who recognise people’s abilities as well as their needs and who support individuals to remain involved in their own lives.
Your life. Your choices. Your control.
D
Kindness. Privacy. Respect.
Dignity should be visible in everyday practice.
It means respecting people’s privacy, personal space, choices, culture, communication and individuality.
It means remembering that the way something is done can be just as important as completing the task itself.
Dignity is not simply a policy. It is a practice.
E
Listen. Involve. Support choice.
People should have a voice in decisions affecting their lives.
We value healthcare professionals who listen, explain, offer choices and support people to participate in decisions wherever possible.
Empowerment means working alongside people rather than assuming professionals always know what is best for them.
You stay in charge. We support you.
PRIDE describes what we believe.
The 6Cs describe the professional behaviours we expect people representing Veterans Healthcare Staffing UK to demonstrate in practice.
They are:
The 6Cs form part of the established Veterans Healthcare values framework.
Putting people at the centre.
Care is more than completing a list of duties.
We expect healthcare professionals to recognise how their actions affect people’s health, wellbeing, safety, independence and experience.
Good care means taking account of the person, their circumstances and what matters to them.
Care is not simply a task. It is a relationship.
Kindness in every interaction.
People may need healthcare support at some of the most difficult or vulnerable points in their lives.
We expect healthcare professionals to demonstrate kindness, patience, empathy and respect.
That means listening without judgement, recognising distress and treating people as we would want members of our own families to be treated.
Compassion should be visible in everyday interactions.
The right knowledge, skills and ability.
Healthcare professionals should have the appropriate knowledge, experience, training and competencies for the work they undertake.
For regulated professionals, appropriate professional registration must also be maintained where required.
For specialist and complex healthcare assignments, training certificates alone do not automatically demonstrate competence. The person’s actual skills and competency must be appropriate for the role and assignment.
Competence is not a one-off. It is continuous.
Listen. Understand. Communicate clearly.
Effective healthcare depends on good communication.
We expect professionals to listen carefully, communicate clearly, recognise people’s communication needs, share relevant information appropriately and work effectively with colleagues and other professionals.
Communication also means ensuring that people are heard and appropriately involved.
Communication is not just talking. It is listening.
Speak up and do what is right.
Healthcare professionals need the courage to act when something is wrong.
We expect people representing us to raise concerns, recognise and report safeguarding issues, challenge unsafe practice appropriately and speak up when someone’s safety, dignity or wellbeing may be compromised.
Doing the right thing may sometimes be difficult.
That does not make it optional.
Courage is doing the right thing when it matters.
Reliability, accountability and continuous improvement.
Healthcare organisations and the people they support need professionals they can depend on.
Commitment means taking responsibility for your work, maintaining professional standards, keeping relevant training and compliance information current and continuing to learn and improve.
We expect healthcare professionals to demonstrate reliability, accountability and professionalism.
“Commitment is not a promise. It is a track record.”
PRIDE and the 6Cs give us important principles.
But we also wanted something simple, memorable and human that could challenge the decisions we make.
That is The M.U.M. Test.
M
Your loved one first.
Before recruiting or matching somebody, we ask ourselves:
“Would I trust this person with my own mum?”
A good CV alone is not enough.
We consider the person’s values, attitude, professionalism, reliability, experience and suitability alongside the requirements of the role.
The person receiving support is somebody’s mum, dad, son, daughter, partner, relative or friend.
We should never forget that.
U
Understanding always.
We expect healthcare professionals to take time to understand the person, not simply the task.
That includes understanding their needs, preferences, routines, communication, circumstances and what matters to them.
It also means understanding the assignment itself — its responsibilities, boundaries, risks and required competencies.
Listen first. Understand before acting.
M
Protect privacy and respect.
Every person deserves to be treated with dignity.
Healthcare professionals should protect people’s privacy, respect, choices and individuality, regardless of their condition, disability, age, background or circumstances.
The question remains simple:
“Would I be happy for someone I love to be treated this way?”
We do not treat PRIDE, the 6Cs and The M.U.M. Test as three separate sets of competing values.
They form one approach.
“PRIDE is what we believe. The 6Cs are how we behave.”
“The MUM Test is not separate from our values. It is how we live them.”
Our military heritage has influenced our approach to service, responsibility, teamwork, reliability and professionalism.
But these are not a separate fourth set of corporate values.
They are qualities that reinforce the way we apply PRIDE, the 6Cs and The M.U.M. Test.
Veterans Healthcare Staffing UK welcomes healthcare professionals from all backgrounds.
You do not need to have served in the Armed Forces or NHS to work with us.
What matters is whether you have the values, behaviours, skills, competencies and professionalism required for the people and organisations you will support.
When an organisation asks us for staff, we do not want the only question to be:
“Can we fill this shift?”
We want to ask:
If those things come together, we have more than somebody who can fill a vacancy.
We have the basis for a better staffing match.
Right Person. Right Skills. Right Setting. Right Match.
The MUM Test
M
Your loved one first.
U
Understanding always.
M
Protect privacy and respect.
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Tell us who you need, where you need them and when.
Call 0333 772 2045 · Urgent 07915 263847
