Contact / Complaints & Feedback
At Veterans Healthcare Staffing UK, we want people to feel able to raise concerns, make complaints, speak up, recognise good practice and tell us where we can improve.
Whether you are a client, healthcare professional, service user, family member, representative or member of the public, we will provide a clear route for you to contact us.
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If someone is in immediate danger or requires urgent medical assistance, contact the appropriate emergency service without delay. Submitting a form should not delay emergency action. If your concern relates to a safeguarding matter, appropriate information may need to be shared with relevant safeguarding, regulatory, professional or statutory bodies where required to protect people from harm.
Use this form to make a complaint, raise a safeguarding, quality or staff conduct concern, or speak up (whistleblowing). You can use this route to raise concerns about unsafe practice, wrongdoing, misconduct or other matters that you believe should be brought to our attention.
If you already have access to the Client Hub, you can also:
If you already work with us, the Staff Hub provides dedicated routes for:
For an immediate emergency or immediate danger, contact the appropriate emergency service.
Positive feedback matters too. If a healthcare professional has provided excellent support, a member of our team has helped you, or you have had a positive experience with Veterans Healthcare Staffing UK, we would like to hear about it.
Concerns and complaints are opportunities to identify risk, understand what happened and improve.
Compliments and positive feedback help us recognise what is working well and reinforce good practice.
PRIDE is what we believe. The 6Cs are how we behave.
The MUM Test
M
Your loved one first.
U
Understanding always.
M
Protect privacy and respect.
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